Services Available

Hospitality Insights & Solutions has a suite of services to choose from to aid you in your business, whether you are a Large International Group or a Smaller Local Regional business. Below are the areas of expertise and where we can cater our support to your business needs and requirements.

Development

Market Analysis

Competitor Analysis

Conceptual Design & Layout

FF&E

Capital Equipment Standards & Specifications

Site Selection

Lease Negotiations

Project Management / Critical Path

Development Strategy

R&M Requirements

Site Tracking Reporting

Refurbishment

Closures

HR Management

Organisational Analysis

Manpower planning

Labor controls

Job Descriptions

LOA Matrix

Salary banding

Performance Management Systems

Performance Appraisals (PA's)

Annual Salary reviews (ASR's)

Recruiting & Retention

Training Systems / Processes /Materials

Succession Planning

Talent Development

Policy development

SOP's

Business Continuity Planning

Turn over Reporting & Analysis

Mission Statement

Core Competencies

Financial

Strategic Planning

Business Plan

Organisational Requirements

Budgeting

Annual Operating Plan

KPI's

P&L

Forensic Analysis

Proforma & Forecasting

Cost Controls

POS /ERP Systems

Financial Reporting Systems

Problem solving and Assessment

Business Reviews

Internal Audit

Loss Prevention

Marketing

Branding

Brand Book

Brand launch

Business Plan Alignment

Marketing Communications

Public Relations

Budgeting for Marketing & PR

Annual Marketing Plan

Marketing Calendars

Strategic Planning

Tactical Planning

CRM (Customer Relations Management)

POP

Menu Management & Design

LSM (Local Store Marketing)

Promotions & Activities

Creative Generation

Structure & Support Requirements

Channels-Traditional/Digital/Social

Consumer Feedback Processes

Franchise Acquisition

Assessing and Choosing a Brand

Market Research

Competitive landscape Analysis

Negotiating the Franchise Contract

Fees Structure

Development Schedule

Commitments

Future Territories

Franchising Your Brand

Brand Assessment

Assessing Target Markets

TM / Domestic & Global requirements

Assessing Infrastructure

Support Requirements

Contract generation

FDD requirements

Franchise Sales

Organizational requirements

Marketing

International v Domestic

Business Planning & Expectations

Operations

Organisational Structure

Training & Development

Performance Management

Systems / Processes /Procedures

Business Control Methods

Inventory Management

F&B Cost Controls

Profitability Optimization

Menu Management

QSR's / QSC's

Food Safety & Training

Quality Assurance

Service & Sales Culture

Delivery & Takeaway:

3PL Services

Design requirements

New v Conversion sites

Forecasting ROI

Ghost Kitchens

Why Us?

Sbarro’s

2005-2009

Stephen developed International Franchise Infrastructure with Global Teams providing professional Operational Franchise Management, Training, and Franchise Business support for Asia/PAC Rim, Europe & Russia, the MENA region and The Americas South & Central America and Canada. He achieved YOY sales increases in comp sales and royalty revenue increases. Stephen weathered the 2007 Global Financial Crisis supporting Franchise strategy effectively achieving comp sales growth and continued development. He ended his tenure with Sbarro’s having achieved X4 international expansion operating having entered and operated in 51 countries.

MH Alshaya Kuwait

2011-2016

Stephan began his tenure with Alshaya as VP Casual Dining to Open and operate existing CD brands and at the same time open newly acquired Brands as they were added within this market segment. Initially responsible for the following brands: Sarai, Pizza Rustico, Brasseries Etoile, IHOP, Texas Road House, Gaucho Grill Including WAFI Brands Asha’s, Noodle Factory, Thai Chi. Shortly after arriving, Stephen also picked up managing the Fast-Casual division: Shake Shack, Le Pain Quotidien, Pizza Express, Potbelly Sandwiches, Z Juices. During his time he also onboarded and opened, Katsuya, Babel, Raisin Cane’s and the premium dining Veranda Restaurant in Harvey Nichols.

Sun Capital | Johnny Rockets | FAT Brands

2019-2022

Stephen joined as a senior Vice President of the Johnny Rockets International Business Reporting Directly to the CEO. He was responsible for the entire International Business to include Development and Operations and managed the Franchise Support team provided by the International Franchise Business Consultants as well as the Company NSO training teams. Stephen managed Annual budget generation, development schedules, and the Franchise relationship with all international Franchise Groups and >365 locations internationally. Spent time developing the take-home and delivery component opportunity of the business with innovative design features in many of the markets prior to the Pandemic and throughout.